Question 1

What should I do to prepare before the cleaner arrives?

Accepted Answer

Please clear away any valuables or fragile items you'd like kept safe, and let us know about any pets in advance.

Question 2

Do I need to be home during the appointment?

Accepted Answer

No — many customers aren't. You can arrange access via a key safe, concierge, or by being present, whichever suits you.

Question 3

What happens if something gets damaged during the clean?

Accepted Answer

Report it to us within 24 hours of the appointment and we'll investigate and put it right.

Question 4

What's included in a General Clean vs a Deep Clean vs End of Tenancy?

Accepted Answer

General Cleaning covers the essentials for regular upkeep: vacuuming and mopping floors, wiping surfaces, cleaning bathrooms and kitchens, dusting and general tidying. Deep Cleaning includes everything in General Cleaning, plus extra attention to built-up dirt, grease, hard-to-reach areas, skirting boards and detailed kitchen and bathroom cleaning. End of Tenancy Cleaning is our most comprehensive service, preparing the whole property for handover — the apartment must be completely empty before we arrive, and it can be booked online at a fixed price.

Question 5

How do I cancel or reschedule a booking?

Accepted Answer

You can manage your booking from "My Bookings" if you have an account, or via the link in your confirmation email if you booked as a guest.

Question 6

What areas of Manchester do you cover?

Accepted Answer

We currently cover Manchester city and the main student housing areas. Get in touch if you're unsure whether your address is included.